Managed IT Services
Your technology, expertly managed. From 24/7 NOC and helpdesk to cloud governance and cybersecurity — SyncWave's engineers run your IT so you can run your business.
Complete IT Management Under One Roof
Six core service pillars — each backed by SLAs, certified engineers and proactive monitoring tools.
Network Operations Centre (NOC)
Round-the-clock monitoring of your entire IT estate — servers, networks, applications and cloud infrastructure — with automated anomaly alerting.
- 24/7 real-time monitoring
- Proactive performance management
- Capacity planning & reporting
- Incident escalation management
IT Helpdesk & End-User Support
Multi-channel helpdesk (phone, email, WhatsApp, portal) staffed by Level 1–3 engineers with ITIL-aligned ticketing and SLA tracking.
- L1–L3 escalation tiers
- Remote & on-site support
- Asset & device management
- Monthly SLA reporting
Cloud Managed Services
Full management of your AWS, Azure and GCP environments — cost optimisation, patching, backup management and architecture reviews.
- Multi-cloud cost governance
- Automated patching & updates
- Backup & DR management
- Cloud architecture reviews
Managed Security Services
Continuous security monitoring, vulnerability management, endpoint detection & response (EDR), and SIEM operations managed by our SOC team.
- 24/7 SOC monitoring
- Endpoint Detection & Response
- Vulnerability scanning
- Incident response & forensics
Network Infrastructure
Design, deployment and management of LAN/WAN, SD-WAN, Wi-Fi and MPLS networks with full performance monitoring and change management.
- LAN / WAN / SD-WAN
- Wi-Fi site surveys & deployment
- Firewall & UTM management
- Bandwidth optimisation
IT Strategy & Consulting
vCIO services — technology roadmap planning, vendor management, IT budgeting and digital transformation advisory aligned to your business goals.
- Virtual CIO (vCIO) service
- IT budget & roadmap planning
- Vendor contract management
- Digital transformation advisory
Choose Your Service Level
Three tiers designed for businesses at every stage of IT maturity — all with guaranteed SLAs and a named account manager.
SyncWave Essential
- Business-hours helpdesk (8am–6pm EAT)
- Proactive server & network monitoring
- Monthly security patch management
- Backup monitoring & verification
- Monthly SLA & health report
- 24/7 NOC monitoring
- Managed security / SOC
SyncWave Business
- 24/7 helpdesk & NOC monitoring
- <1 hour P1 incident response
- Weekly patch & security updates
- Cloud managed services (1 cloud)
- Endpoint detection & response
- Quarterly IT strategy review
- Dedicated account manager
SyncWave Enterprise
- 24/7 NOC, SOC & helpdesk
- <15 min P1 guaranteed response
- Multi-cloud managed services
- Full managed security (SIEM + EDR)
- vCIO & monthly board reporting
- On-site engineer (Nairobi)
- Custom SLA & escalation paths
Let SyncWave run your IT — so you don't have to.
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